Frequently Asked Questions
Everything you need to know about shopping with Laura James.
What are your delivery options and timeframes?
We offer several delivery services including standard shipping (3-5 working days) and next-day delivery on eligible items. Heavy furniture items are delivered via our specialist two-person courier service to ensure they arrive in perfect condition.
What is your return policy?
We want you to love your home. If you are not completely satisfied, you can return your items within 30 days of delivery. Please ensure items are unused and in their original packaging to qualify for a full refund.
Do your furniture products come with a warranty?
Yes, all Laura James furniture comes with a 12-month manufacturer’s warranty as standard, covering any defects in materials or workmanship. Some specific ranges may offer extended protection.
Are the materials used in your furniture sustainably sourced?
We are committed to sustainability. Many of our wooden furniture pieces are crafted from FSC-certified timber, and we work closely with our suppliers to ensure ethical production standards across our entire collection.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking link and a unique tracking number to monitor your delivery's progress in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options through providers like Klarna and PayPal for your convenience.